PrivacyPolicy

Ampy Electrical is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, store, and manage your personal information in accordance with the Australian Privacy Principles(APPs) under the Privacy Act 1988 (Cth).

You can learn more about the Australian Privacy Principles by visiting the Office of the Australian Information Commissioner at www.oaic.gov.au.

What Information We Collect

Personal information refers to details that can identify you as an individual. Examples include your name, address, email address, phone number, and other contact details.

We collect this information in a variety of ways, such as when you contact us by phone or email, submit an enquiry via our website, or engage our services. We may alsoreceive information from third parties. While we make every effort to protect your information, we are not responsible for the privacy practices of externalsites or third-party providers.

Why We Collect It

We collect your personal information to:

• Provide our electrical services
• Communicate with you about your project or enquiry
• Send updates or marketing materials (you can opt out at any time)

We may also use your information for purposes directly related to those above, where you would reasonably expect such use or disclosure.

When collecting personal information, we aim to explain the reasons and intended use where appropriate.

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Sensitive Information

Sensitiveinformation includes details such as racial or ethnic origin, religiousbeliefs, political opinions, health records, or criminal history. We onlycollect and use sensitive information if:

• It is directly relevant to the service we are providing
• You have given consent
• We are legally required or permitted to do so

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Information from Third Parties

Wherepractical, we collect personal information directly from you. If we receiveyour information from a third party, we will take reasonable steps to notifyyou or ensure you are aware it has been shared with us.

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Disclosure of Personal Information

We mayshare your personal information in the following situations:

• With your consent
• Where required or authorised by law

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How We Protect Your Information

We store your personal information securely and take reasonable steps to prevent misuse, loss, or unauthorised access.

When your personal information is no longer needed, we will destroy or permanently de-identify it, unless it forms part of our client records, which we may retain for at least 7 years in line with industry and legal requirements.

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Access and Correction

You may request access to your personal information, or ask us to update or correct it.Please contact us in writing for such requests.

There is no fee to access your information, although we may charge a small administrative fee for processing a copy. To protect your privacy, we may require you to verify your identity before providing access.

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Keeping Your Information Up to Date

We aim to keep your personal information accurate and current. If your details change or you believe the information we have is incorrect, please let us know as soon as possible.

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Policy Updates

Thisprivacy policy may be updated from time to time. The most current version willalways be available on our website.

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Contact Us

If you haveany questions or concerns about our privacy practices, please contact us at:

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Ampy Electrical

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✉️ hello@ampy.com.au

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